Warrantie & Certifications

MASTERTENT has a philosophy of high quality which is evident in its generous warranties, numerous international
certifications, as well as its reliable customer service.

WARRANTIES

• 5-year manufacturer‘s warranty for any material defects or production faults of the aluminum structure of the tent.
• Lifelong warranty against corrosion of the aluminum structure of the tent.
• 10 year guaranteed availability of all spare parts of the aluminum structure.

CERTIFICATIONS

• MASTERTENT is TÜV-certified (product certification).
• The MASTERTENT fabric is fire-retardant in accordance with EU Norm EN 13501 - 1:2002 and M2 and has been successfully tested to current ISO criteria for tensile strength, waterproof finishing and color fastness.
• MASTERTENT has been successfully tested for its stability in different wind forces in a wind channel by an accredited science institute.
• MASTERTENT underwent a structural analysis by certified engineers and requires no further certification from structural engineers or government agencies.

SERVICE

• Extremely reliable and fast delivery times.
• Local customer support.
• Extensive network of representatives.
• In-house production and product development.
• Special requests are always a welcome challenge.