Pro Pop-Up Tents | Mastertent®

Q: How do I order a Mastertent?

Build Your Tent Package in Our 3D Design CenterSelect tent size, walls, colors, printing, and accessories in our 3D Design Center. Preview your tent in real time or view in your environment with augmented reality. Consult with Your Product ExpertSubmit your tent request, and your local Mastertent Product Expert will quickly be in touch with tent options and pricing. Rely on them for any industry insight, product recommendations, or special requests. Adding Logos & PrintFor printed tents, our in-house graphic designers will create 2D and 3D layouts of your custom printed tent for you to review and approve. Production and DeliveryOnce you've confirmed and placed your order, we'll start production on your custom tent or start packaging one of our ready-to-ship tents from our Charlotte, NC headquarters.

Q: What warranty does my Mastertent have?

Your Mastertent comes with a Ltd. Lifetime Manufacturer's Warranty on the tent frame as well as a Lifetime Corrosion Warranty, and a 15-Year Spare Parts Service Guarantee. We take pride in our customer service, so reach out to our team with any needs before, during, or after your order.

Professional Tent FAQs

How do I order a Mastertent?

Build Your Tent Package in Our 3D Design Center
Select tent size, walls, colors, printing, and accessories in our 3D Design Center. Preview your tent in real time or view in your environment with augmented reality.
Consult with Your Product Expert
Submit your tent request, and your local Mastertent Product Expert will quickly be in touch with tent options and pricing. Rely on them for any industry insight, product recommendations, or special requests.
Adding Logos & Print
For printed tents, our in-house graphic designers will create 2D and 3D layouts of your custom printed tent for you to review and approve.
Production and Delivery
Once you've confirmed and placed your order, we'll start production on your custom tent or start packaging one of our ready-to-ship tents from our Charlotte, NC headquarters.

3D Design Center

How many people does it take to set up a Mastertent?

Easy Setup, No Tools Required

Your Mastertent combines the durability of a more significant structure with the ease of use of a pop-up tent. The folding design allows for a quick, 60-second setup alone or with two people on larger tent sizes.

Simply expand your tent frame, lock each corner bracket into place, and extend each tent leg to the desired height.

Do you offer discounts for orders of large quantities?

Yes! Since you're buying directly from the manufacturer, we're eager to offer any available discounts to our customers, including bulk-buying rates. We also offer wholesale and reseller contracts to approved partners. Contact your Product Expert.

What warranty does my Mastertent have?

Your Mastertent comes with a Ltd. Lifetime Manufacturer's Warranty on the tent frame as well as a Lifetime Corrosion Warranty, and a 15-Year Spare Parts Service Guarantee. We take pride in our customer service, so reach out to our team with any needs before, during, or after your order.

Is my Mastertent fire-rated?

Yes, all Mastertent fabrics are certified fire-retardant to meet North American and European fire safety standards. Your tent roof and sidewalls feature a sewn-in tag listing fire certifications for any on-site fire marshal checks.

Where is Mastertent made?

We manufacture all of our canopy tents in-house. As a global company, we split production and offices between Europe and North America. Our main North American facility is located in Charlotte, North Carolina - home to production, warehouse, and our sales, service, and design staff.

Local to Charlotte? Come by for a tent demo. Contact your Product Expert.