6. Manufacturer's Warranty
6.1 Mastertent builds quality and We stand behind Our products with industry-leading warrants that range from 1-year to Limited Lifetime coverage across Manufacturing Defects and Corrosion:
6.1.1 Mastertent Manufacturing Defects warranty states that all Our products will be substantially free from defects in material and workmanship that may cause failure when products are under normal conditions, properly cared for, and used as intended. Covered components such as aluminum tubing and welds, cast-iron moldings, tension systems, connecting pins and fasteners, fabric, stitched threads, grommets, zippers, etc. will all arrive in good condition out-of-the-box and perform for You as intended.
6.1.2 Mastertent Corrosion warranty states that Our protected metal products will resist oxidization (“Rusting”) to a point that causes failure when products are under normal conditions, properly cared for, and used as intended. Covered components such as anodized aluminum, powder-coated aluminum, galvanized cast-iron, and stainless steel will perform in natural environments with User routine care of the metal surface.
6.2 Users are responsible for operating and storing products in normal conditions and providing proper care. The following conditions, and the lack of customer care to mitigate such, are NOT COVERED and WILL VOID the Manufacturing Defects and Corrosion warranties:
6.2.1 Mishandling - forceful operations (e.g. forcing open or close); improper transport stacking or storage (e.g. tent stacked on sides); wet closure or debris build-up; negligent use or misuse of the product; use contrary to instructions, or alike.
6.2.2 Accidents – shipping damages, product drops or falls; product scratches, dents or tears; product hit by other objects, vehicle or other moving collisions, natural acts of god, or alike.
6.2.3 Weather – Mastertent designs, builds, and tests products for operations in all types of weather conditions, however on-site circumstances are always unique and requires User care to maintain safe product operations. All weather conditions will void Our Manufacturing Defects warranty: Wind gusts at any speed; Rain, Hail, Snow or other precipitation where the product is visibly damaged (stretched, ripped, torn, etc. as a direct result of exposure or accumulation); and extreme temperatures below 20° and above 120°F (-10°/+50°C).
6.2.4 Elements – submersion in water; consistent exposure to humid or damp conditions; salt, sand or abrasives that etch and damage the product surface; exposure to fire; direct contact with heating sources; or chemicals, solvents or acids that deteriorate structural integrity.
6.2.5 Other – vandalism or theft, normal wear and tear, and/or repair or alterations by anyone other than Mastertent or a Mastertent authorized servicer.
6.3 - All products, including Mastertent, have a natural useful life depending on the environment and conditions they are exposed to, known as Wear and Tear, which may or may not be noticed as it gradually breaks down product components, until a point in time of dissatisfaction or failure. With proper care, Wear and Tear can be minimized for many years on Mastertent product, however Users understand that if products arrive in good condition out-of-the-box, perform for You as intended during the first 12 months, and do not experience any of the void Conditions in 6.4, Wear and Tear is a result of the failure and is not covered under Our warranties.
6.4 - Our product warranty periods are from the date of purchase as follows:
6.4.1 - Limited Lifetime Warranties:
- Canopy Tent Frames: Series 1 (S1) and Series 2 (S2)
- Canopy Tent Base Weights: 22 lbs. and 60 lbs.
Limited Lifetime represents the conditions required to be warranty eligible and the useful life that the product will naturally have, known as Wear and Tear. Please read all warranty Terms and Conditions.
6.4.2 - 1-Year Warranties:
- Canopy Tent Frames: Series 3 (S3)
- Canopy Tent Roofs: S1, S2 and S3 – Printing included
- Canopy Tent Sidewalls: S1, S2, S3 – Printing included
- Canopy Tent Folding Counters
- Mobile Lighting Systems: LED and Halogen
- Mobile Heating and Cooling: Infrared Heaters, Electric Fans and AC’s
- Flags and Banners: All Styles and Sizes – Printing included
- Curtains and Other Fabric Accessories – Printing included
- Inflatables: All Styles and Sizes – Electric Motor included
- Mobile Pavilions: All Styles and Sizes – Printing included
- Tables and Benches: All Styles and Sizes
- Mobile Partitions: All Styles and Sizes – Printing included
During the 1-Year period (first year of ownership) there are conditions required to be warranty eligible. Please read all warranty Terms and Conditions.
6.5 - Upon delivery of the product, You have a duty to inspect the product for defects in material and/or workmanship and an obligation to notify Mastertent within thirty (30) days of purchase of such defect upon discovery after inspection.
6.6 - Mastertent, at its option, will repair or replace a product, or any component of the product, We find to be defective during its warranty period (“Covered Product”). Mastertent guarantees that replacement parts, either under warranty or through Customer purchase, will be available for ten (10) years after the date of original product purchase. Product parts will either be in stock or produced on-demand with applicable production times. Customer is responsible for any transport and service costs required to inspection the product. Once warranty eligibility is determined and approved by Mastertent, or an authorized Mastertent servicer, the Covered Product will be installed at no additional cost to the Customer. If You elect to keep the product in Your possession for self-servicing and Mastertent has approved warranty coverage or You have purchased replacement parts, You are responsible for transport costs and proper installation, and cannot make further claims due to improper installation.
6.7 To make a claim for any allegedly defective product under these warranties, contact Your MT Pro that originally assisted with Your purchase, or contact Mastertent as listed in the Comments and Questions section below and provide proof of purchase from Mastertent, or an authorized Sales Partner. These warranties are valid for the original retail purchaser only and are not transferable. Second-hand resell, use and claim will void all warranties.
6.8 Additional factors NOT COVERED under Mastertent warranties and are exclusively Your responsibility are deductibles, premiums or procedures related to Your insurance that may cover products, as well as economic losses, including personal time and inconvenience related to product repair or replacement.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.