FAQ - Frequently Asked Questions

Your questions - our answers!

We have collected your questions and already predefined some answers.

You are welcome to contact us if you have any further questions. We are at your disposal at any time.

Gazebo

Why aluminium and not another metal?

Aluminium belongs to the family of light metals, which does not rust when exposed to rain. Consequently, your gazebo (due to its light weight) can be easily transported and does not rust.

Moreover, thanks to the easy formability of aluminium, we are able to produce not only square profiles, but also elegant 8-corner profiles. They add elegance and style.

How much does a Mastertent gazebo cost?

As manufacturer it is important to meet our customer's requirements. For this reason, we kindly ask you to contact a consultant in your area to request a price quote for your desired gazebo size.

Alternatively, you can pre-configure your prefered gazebo with our configurator. A consultant will then contact you and prepare an offer based entirely on your needs.

What material is the roof made of?

All roofs of our folding tents are made of polyester, a synthetic material which is easy to use.

Is the gazebo easy to assemble?

Two people can set-up the gazebo easily within 1 minute. There are no individual parts and no tools are required for the assembly.

Is the gazebo waterproof?

All Mastertent gazebos are 100% waterproof.

Where are Mastertent products produced?

All our products are entirely produced in Europe. The production headquarter is in Italy (Alto Adige/South Tyrol).

Do the prices for the individual fabric colours vary?

All our 12 standard colours are sold at the same price. Whether red, yellow or blue... the price remains the same.

Are the coloured structures more expensive than the classic aluminium structure?

Our 9 standard colours are sold at the same price as the normal aluminium structure. You can therefore take advantage and choose a colour you like.

Is the gazebo fire-resistant?

All our gazebos are fire-resistant in accordance to the EU standard EN 13501 – 1:2002 and M2.

Can I print advertising on the gazebo?

Yes! Both, the roof as well as the side walls, can be fully printed. Therefore, you can easily print your logo and advertising on our gazebo. See all details here.

Can you wash the fabrics?

The fabrics cannot be washed. You can only try wiping with lukewarm water, a soft sponge and neutral soap. But do not use washing machines and high-pressure cleaners.

Are there any practical accessories?

Yes, we offer a wide range of accessories. From side walls and counters to floor panels, radiators and lighting systems. Learn more about our accessories.

How long does a Mastertent gazebo last?

When used properly, the structure will last a lifetime. Only the fabrics may need to be replaced over time, depending on care and use.

How long does the warranty of the gazebo last?

All gazebos come with a 5-year manufacturer's warranty on material and production defects of the aluminium structure. In addition, we have a 10-year availability of all spare parts for the aluminium structure.

Can I transport the gazebo in my car?

Yes, almost all of our gazebos can be conveniently transported by car. A 3x3 m gazebo has a packing size of 42x42x158 cm.

Do I have to fix my gazebo?