FAQ - Frequently Asked Questions

Mastertent folding gazebos are available in 12 sizes:

• 3x3 m
• 4.5x3 m
• 6x3 m
• 8x4 m
• 5x5 m
• 6x4 m
• 4x4 m
• 4x2 m
• 3x2 m
• 2x2 m
• 3x1.5 m
• 1.5x1.5m

For larger projects, our gazebos can easily be combined into a modular construction system to accommodate any number of guests. Folding gazebos in special sizes can be produced on request.

Mastertent folding gazebos are available in 2 quality levels or "series" to best suit your requirements and budget. We refer to our top product with the highest quality as Series 1, the entry-level model as Series 2, whereby the folding gazebos differ only minimally in stability, but more in the variety of versions.

Find out more in our series comparison.

All connecting elements of our folding gazebo tent frames are made of extruded aluminium. The main reason for this is that aluminium  is more stable than plastic. In addition, aluminium is aesthetically pleasing, offers high mechanical resistance and can be colour-matched to the rest of the tent frame.

Further technical details.

Mastertent folding gazebos are designed for professional use and frequent applications. The choice of materials, production in Europe and extensive customisation options allow each gazebo to be configured to suit different requirements. The aluminium structures are designed for long-term use.

Here are a few examples of the features of Mastertent folding gazebos:

- Aluminium construction: Mastertent uses high-quality aluminium for its folding gazebo structures, combining low weight, mechanical resistance and durability.

- 5-year manufacturer's warranty: the manufacturer's warranty covers material and manufacturing defects of the aluminium frame in accordance with the applicable warranty conditions.

- Lifetime corrosion protection guarantee: high-quality aluminium, anodising and powder coating ensure that undamaged components do not rust.

- 15-year spare parts availability: Mastertent makes spare parts for the aluminium structure available for at least 15 years after purchase, allowing individual components to be replaced when required.

- Characteristic roof shapes: our patented folding gazebo models are as elegant and stylish as they are functional!

- Fully customisable: talk to our team about your needs! Our gazebos can be produced in individual colours, sizes and other designs on request!

- Long-term customer care: the Mastertent team provides support, advice and spare parts service throughout the product's service life.

Mastertent offers 5 different roof shapes. Select to suit the application:

• with straight valance
• with scalloped valance
• awning
• flat roof
• pagoda roof

More than just a roof over your head. Read more.

The service life of a folding gazebo depends on its use, operating conditions and care. The aluminium frame is designed for long-term use, while the service life of the fabrics varies depending on frequency of use and care. Mastertent has documented examples of gazebos that have been in use for more than 20 years. Individual components of the aluminium structure can be replaced, and spare parts are available for at least 15 years after purchase.

Mastertent products and materials are covered by various tests, certifications and technical documentation. These include, among others, TÜV and REACH documentation, fire-reaction classifications and tests relating to water, wind and structural performance. Many technical details that contribute to the stability and strength of the structures are also patented.

Show all certificates

If you have not yet worked with us or purchased a product from us, we would like to give you a few reasons why Mastertent is the right partner for your project.

• In-house production and product development in South Tyrol, Italy.
• Highest product quality and wide product range.
• Family-owned company in its third generation.
• Individual customer support on site thanks to global sales structures.
• Fast delivery, reliable and worldwide.
• 15-year spare parts warranty on the aluminium structure.
• International certifications and patents
• There are no limits to customisation, custom-made products are one of our strengths.

Find out more about "Why Mastertent?" here.

As a family business, Mastertent takes a long-term approach and thinks in terms of generations rather than quarters. Since its beginnings, the company has focused on building a solid foundation for its continued development and for the next generation.

This long-term approach is also reflected in everyday activities. These include the conscious use of printing paper and water as well as the separate collection of waste in the workplace.

As a manufacturing company, Mastertent works to optimise production processes and the use of resources. This includes concrete initiatives such as the use of energy from renewable sources, reforestation projects, the optimisation of production processes and the management of materials.

 
Learn more about sustainability.

Mastertent's values have their roots in the beginnings of the family business and have evolved from generation to generation, adapting to changing circumstances. Despite the company's growth, these values remain an important part of its corporate culture and are reflected in the way employees work every day. Mastertent stands for:

1. Passion
2. Reliability
3. Innovation
4. Tangibility
5. Proactivity
6. Environmental and social responsibility

The Zingerle Group is the umbrella brand founded in 2023, which combines Mastertent®, Ecotent® and RUKU1952® into 3 brands. It is an all-Italian brand, born from the development of the family business Zingerle Metal and the Mastertent brand, with administrative and production headquarters in South Tyrol and partners and branches all over the world.

Find out more about the Zingerle Group here.

Mastertent folding gazebos are super easy to set up - everything we make is designed to be quick and easy!

Unlike many other folding gazebos, you do not have to remove the roof after use, which makes it much easier and quicker to set up the next time you use it.

Yes, you can, if you keep a few things in mind! If the weather conditions are ideal (wind gusts below 100 km/h) and your gazebo is properly secured with our ground weights or guy ropes, you can leave your gazebo up for as long as you like. Please contact a Mastertent expert for fixing tips and visit our fixing accessories page for more details.

If handled correctly, the tent frame will last a lifetime. Only the textiles may need to be replaced over time, depending on the care and frequency of use.

For optimum handling and to extend the service life of your folding gazebo, you should store it dry, upright and in the gazebo bag. If your folding gazebo gets wet, open it and allow the textile to air dry as quickly as possible to avoid complications.

Yes. Every part of your folding gazebo can be replaced. We also guarantee that you will receive all spare parts for up to 15 years after purchase.

If you need a spare part, simply scan the QR code on the tent frame of your folding gazebo and follow the instructions. If you have any questions, you can contact a Mastertent sales representative at any time. Together, we will ensure that your folding gazebo is quickly ready for use again. 

You can request a spare part here.

No! Regardless of the type of fastening, our gazebos can be dismantled within a few minutes. You can therefore set up the folding gazebo in your outdoor area and create a veranda or a pleasant indoor space without having to make any structural alterations or changes to the façade.

Our creative employees know how to make the most of your logo, lettering or photo. They achieve your ideas and wishes with attention to detail. The following printing techniques can be selected:

• Sublimation printing for full-surface printing
• Thermal transfer printing for smaller prints
• Screen printing for large quantities

But of course! We make all the gazebo parts ourselves, so you can customise everything, even the size. Simply speak to your contact person and ask for the desired size. Our development department will design a made-to-measure folding gazebo for you!

Sublimation printing is suitable for full-surface printing, thermal transfer printing is for smaller print motifs and screen printing is suitable if the same motif is to be printed several times.

You can find more information about printing here.

Large format prints require high-quality files so that your graphics do not look pixelated or distorted.

This means that we need vector files for an optimal result. We prefer Adobe Illustrator files (.eps or .ai), but can also work with other high-resolution files. Please send your graphics and logos to your Mastertent contact so that they can determine whether the quality of the files is sufficient for printing.

As a producer, it is very important to us to respond to all your wishes. For this reason, we ask you to contact a customer advisor in your area to obtain a price quote.

Alternatively, you can use our gazebo configurator to configure a folding gazebo entirely according to your ideas and a sales consultant will contact you in no time at all to adapt the offer to your needs.

Yes, we offer discounts for bulk orders, please ask your sales advisor for a quote!

Yes, we offer the CARE and CARE+ insurance services which guarantee you a wide range of exclusive benefits in the event of an unfortunate accident with your gazebo for a small annual fee.

Please contact your Mastertent sales advisor immediately if you need to cancel your order. Stock orders may be cancelled prior to shipment for a full refund or exchange credit.

Special orders may also be cancelled for a full refund or exchange credit if cancelled prior to production. Customised components (e.g. printed roofs or sidewalls) of an order can no longer be cancelled once production has started. While the customised part is non-refundable, the usual cancellation options apply to the stock products of such an order.

If an order is cancelled after shipment, the customer is responsible for return shipping costs, and Mastertent may deduct the cost from the return or exchange credit as a courtesy. The original shipping costs are non-refundable and the final refund is subject to a restocking fee.

Questions about damage to the shipment should be clarified immediately before you accept and sign for the delivery, or immediately after the inspection if the signing has not taken place. The shipping companies that Mastertent works with take measures to ensure the protection of the products, but damage can still occur. If the packaging is damaged and/or products are missing, please note this with the carrier and contact Mastertent for assistance in resolving the matter.