Spare Parts

Original Mastertent spare parts.

You never know which part of your gazebo might break. The spare parts can be ordered by the customer themselves and conveniently be replaced at home.

There is always the possibility that something may break due to incorrect handling or force majeure. This can also be the case with Mastertent products. But this does not necessarily result in the disposal of your pavilion and the purchase of a new one.

Replacing gazebo spare parts by yourself

Mastertent develops gazebo spare parts that can be easily exchanged by its customers, without using tools or seeking external help. All you have to do is to order the required spare part and easily replace it yourself with the help of our videos.

Which spare part should I order?

To find out which spare part you need, you simply have to read the code on the respective part and order it from your trusted partner. Our videos will then show you step-by-step how you can fit the spare part.

Contact us Watch the video instructions

NEW: Scan the QR code of your folding gazebo

We want to offer a straightforward customer service. This is why, since August 2022, our customers can find a QR code on one of the folding gazebo's corner posts which can be used to order spare parts quickly and easily. So if you need one, scan this code and it will take you to a page where you can request the necessary spare part in just a few steps.

We will then send you a quote and take care of a quick replacement.

There is no QR code on your folding gazebo?

No problem, in this case we ask you to contact us and describe the damage. Let us know which spare part you need by sending us some photos of the damage. Your contact person will process your request as quickly as possible and you will be able to use your gazebo again in a very short time.

Our Service

We guarantee 10 years availability of all spare parts of the aluminium frame of our gazebos. This is how our service works:

  • Each part of your gazebo is labelled with a code that we know exactly which part of your gazebo needs to be replaced.

  • Read the number and contact us or your consultant.

  • Thanks to the code, the correct spare part is ordered for you.

  • The required spare part will be delivered directly to your home.

  • Using our video instructions, you can simply replace the spare parts yourself without any tools.

Of course, our employees will be happy to assist you. Simply contact us via the contact form or call us directly.

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Video Instructions

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