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FAQ - Frequently Asked Questions

Your questions - our answers!

We have collected your questions and already predefined some answers.

You are welcome to contact us if you have any further questions. We are at your disposal at any time.

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Gazebo
Cross section of the octagonal aluminium profile of the quality series S1 by MASTERTENT.

Aluminium belongs to the family of light metals, which does not rust when exposed to rain. Consequently, your gazebo (due to its light weight) can be easily transported and does not rust.

Moreover, thanks to the easy formability of aluminium, we are able to produce not only square profiles, but also elegant 8-corner profiles. They add elegance and style.

As manufacturer it is important to meet our customer's requirements. For this reason, we kindly ask you to contact a consultant in your area to request a price quote for your desired gazebo size.

Alternatively, you can pre-configure your prefered gazebo with our configurator. A consultant will then contact you and prepare an offer based entirely on your needs.

The rolls of fabric of the gazebos are arranged on top of each other on a white base.

All roofs of our folding tents are made of polyester, a synthetic material which is easy to use.

Two people can set-up the gazebo easily within 1 minute. There are no individual parts and no tools are required for the assembly.

Blue gazebo fabric with large drops of water.

All MASTERTENT gazebos are 100% waterproof.

A production employee of MASTERTENT is assembling the blue structure.

All our products are entirely produced in Europe. The production headquarter is in Italy (Alto Adige/South Tyrol).

The rolls of fabric of the gazebos are arranged on top of each other on a white base.

All our 12 standard colours are sold at the same price. Whether red, yellow or blue... the price remains the same. 

All 9 frame colours for the gazebos are located next to each other: silver, white and black.

Our 9 standard colours are sold at the same price as the normal aluminium structure. You can therefore take advantage and choose a colour you like.

A burning match is used to ignite the blue fabric of the gazebo.

All our gazebos are fire-resistant in accordance to the EU standard EN 13501 – 1:2002 and M2.

A gazebo with a red roof and printing of a runner from the company Running Team

Yes! Both, the roof as well as the side walls, can be fully printed. Therefore, you can easily print your logo and advertising on our gazebo. See all details here.

The fabrics cannot be washed. You can only try wiping with lukewarm water, a soft sponge and neutral soap. But do not use washing machines and high-pressure cleaners.

Gazebo weights with base plates of 28 kg.

Yes, we offer a wide range of accessories. From side walls and counters to floor panels, radiators and lighting systems. Learn more about our accessories.

When used properly, the structure will last a lifetime. Only the fabrics may need to be replaced over time, depending on care and use.

All gazebos come with a 5-year manufacturer's warranty on material and production defects of the aluminium structure. In addition, we have a 10-year availability of all spare parts for the aluminium structure.

Yes, almost all of our gazebos can be conveniently transported by car. A 3x3 m gazebo has a packing size of 42x42x158 cm.

The weights are attached to the gazebo.

We recommend fixing your gazebo with tensioning straps or weights.

Manufacturer
Made in Europe
Fast delivery
Tool-free
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