Question 1

Why aluminium and not another metal?

Accepted Answer

Aluminium belongs to the family of light metals, which does not rust when exposed to rain. Consequently, your gazebo (due to its light weight) can be easily transported and does not rust.

Moreover, thanks to the easy formability of aluminium, we are able to produce not only square profiles, but also elegant 8-corner profiles. They add elegance and style.

Question 2

How much does a Mastertent gazebo cost?

Accepted Answer

As manufacturer it is important to meet our customer’s requirements. For this reason, we kindly ask you to contact a consultant in your area to request a price quote for your desired gazebo size.

Alternatively, you can pre-configure your prefered gazebo with our configurator. A consultant will then contact you and prepare an offer based entirely on your needs.

Question 3

What material is the roof made of?

Accepted Answer

Choose from our 7 different fabric types:

Pirontex® - NEW 2022 Oxford 500D - the great classic Fibre glass - refractory material Loden - for an alpine atmosphere PVC - for special requests

Question 4

Is the gazebo easy to assemble?

Accepted Answer

Two people can set-up the gazebo easily within 1 minute. There are no individual parts and no tools are required for the assembly.

Question 5

Is the gazebo waterproof?

Accepted Answer

All Mastertent gazebos are 100% waterproof.

Question 6

Where are Mastertent products produced?

Accepted Answer

All our products are entirely produced in Europe. The production headquarter is in Italy (Alto Adige/South Tyrol).

Question 7

Do the prices for the individual fabric colours vary?

Accepted Answer

All our 12 standard colours are sold at the same price. Whether red, yellow or blue... the price remains the same.

Question 8

Are the coloured structures more expensive than the classic aluminium structure?

Accepted Answer

Our 9 standard colours are sold at the same price as the normal aluminium structure. You can therefore take advantage and choose the colour you prefer.

Question 9

Is the gazebo fire-resistant?

Accepted Answer

All our gazebos are fire-resistant in accordance to the EU standard EN 13501 – 1:2002 and M2.

Question 10

Can I print advertising on the gazebo?

Accepted Answer

Yes! Both, the roof as well as the side walls, can be fully printed. Therefore, you can easily print your logo and advertising on our gazebo. See all details here.

Question 11

Can you wash the fabrics?

Accepted Answer

The fabrics cannot be washed. You can only try wiping with lukewarm water, a soft sponge and neutral soap. But do not use washing machines and high-pressure cleaners.

Question 12

Are there any practical accessories?

Accepted Answer

Yes, we offer a wide range of accessories. From side walls and counters to floor panels, radiators and lighting systems.

Question 13

How long does a Mastertent gazebo last?

Accepted Answer

When used properly, the structure will last a lifetime. Only the fabrics may need to be replaced over time, depending on care and use.

Question 14

How long does the warranty of the gazebo last?

Accepted Answer

All gazebos come with a 5-year manufacturer’s warranty on material and production defects of the aluminium structure. In addition, we have a 10-year availability of all spare parts for the aluminium structure.

Question 15

Can I transport the gazebo in my car?

Accepted Answer

Yes, almost all of our gazebos can be conveniently transported by car. A 3x3 m gazebo has a packing size of 42x42x158 cm.

Question 16

Do I have to fix my gazebo?

Accepted Answer

We recommend fixing your gazebo with tensioning straps or weights.

FAQ - Frequently Asked Questions

Your questions - our answers!