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Warranties
& Certifications

For your safety, confidence, and peace of mind!

At Mastertent, we understand that choosing quality is an investment, so we stand behind our products with industry-leading warranties and certifications.

100% Satisfaction Guarantee – 30‐day peace of mind that you’ll love your Mastertent products, just keep them in new condition with the original box.
Ltd. Lifetime Manufacturer’s Warranty* – the best warranty in the industry, covering any material or production defects in our aluminum canopy tent frames.
Product Testing & Certifications –

*restrictions apply to Lifetime Warranties, speak with a product expert for details.

Mastertent 100% Satisfaction Guarantee

100% Satisfaction Guarantee on Returns & Exchanges for 30 days.

Standard products are guaranteed to impress with quality materials and durable construction. If there are any initial issues with the product or a doubt that the product is right for you, it can be returned or exchanged!

Custom products like unique tent sizes, printed roofs, sidewalls and other fabric products are guaranteed to match the 3D layouts provided for approval prior to production. In the rare circumstance of a printing error, we will make it right!

To initate a Return or Exchange, please contact your Sales Representative, and keep these helpful tips in mind:

Keep products in new condition.
Products must be returned with original manuals and packaging.
Returns and exchanges are valid for 30 days after initial receipt of eligible products.

Terms & Conditions

Hassle-Free Returns

Warranties

Limited Lifetime Warranties

The best in the industry - backed with the best warranties.

Our products come with a manufacturer‘s warranty ranging from 1-year to Ltd. Lifetime coverage. These warranties cover the product‘s performance when properly used and cared for: aluminum weld or tubing failure, tension system spring performance, connecting pins staying secure, corrosion, loose threads or stitching, etc. The material or production defects warranty does not cover damage and/or failure caused by weather (wind, rain, snow, hail, etc.), mishandling (forceful operating, transport stacking, wet storage, etc.) or accidents (tent drops, object falls, vehicle collisions, etc.)

Manufacturer

Spare Parts Service

10-Year Parts Availability

Easy, Long-Term Care

All Mastertent products come with a 10 Year Parts Availability Guarantee to provide peace of mind. Although Mastertent is always advancing product designs, we know our products will last. We guarantee that spare parts will be available, either in stock or produced on-demand for 10 years after purchase.

Mastertent Parts Service

Corrosion-Free!

Ltd. Lifetime Corrosion Warranty

Our high‐quality aluminum and anodizing and powder coating finishes all add to our guarantee that undamaged components will never rust!

Wind-Tunnel Tested

Controlled Wind-Tunnel Testing for Strength & Stability

When wind-tunnel tested for structural strength, our canopy tent materials were stable and reliable at speeds up to 75mph (120 km/h)!*

*Mastertent product testing shows structural strength in a controlled wind tunnel.
Do not attempt in real-world environments, as natural winds and weather have many variables. Users are responsible for understanding all safety instructions, assessing on-site conditions, and properly securing or storing tents. Wind and weather are not warranty covered.

See Securing & Safety

Wind-Resistant

Stable

Fire-Retardant

100% Waterproof

UV-Protection

Mastertent Quality: Tested, Certified, and Guaranteed.

100% Waterproof

Ltd. Lifetime Corrosion Warranty

Our high‐quality aluminum and anodizing and powder coating finishes all add to our guarantee that undamaged components will never rust!

TÜV-Certified

World-Renowned Testing

Mastertent products are certified by TÜV SÜD, a highly‐regarded German institute for product testing and certifications.

Sustainable Practices

Mobile Products for the Planet

We use recyclable materials - like our tent frame aluminum, certified ECO Passport for used printing ink, and produce enough solar energy to offset the energy used by our production facilities.

All canopy tent production materials are REACH‐compliant.

Certified Fire-Retardant

Serious safety, ultimate functionality.

Our top‐quality Oxford Polyester and PVC fabrics receive fire‐retardant treatments to ensure compliance with fire industry standards for public safety, in North America: NFPA 701, CPAI‐84 Sec. 6 and CAN/ULC‐S109, and European classifications: EN 13501 ‐ 1:2007.