Warranties
& Certifications 

For your safety, confidence, and peace of mind!

At Mastertent, we understand that choosing quality is an investment, so we stand behind our products with industry-leading warranties and certifications.

From our 100% Satisfaction Guarantee and Ltd. Lifetime Warranties to our thorough product testing and certifications, you can trust our products and the company standing behind them.

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Man and woman talking and walking from modern, green building toward a white canopy tent on a sunny day
Mastertent 100% Satisfaction Guarantee
Peace of mind that you'll love your Mastertent products!

Standard products are guaranteed to impress with quality materials and durable construction. If there are any initial issues with the product or a doubt that the product is right for you, it can be returned or exchanged!

Custom products like unique tent sizes, printed roofs, sidewalls and other fabric products are guaranteed to match the 3D layouts provided for approval prior to production. In the rare circumstance of a printing error, we will make it right!

Hassle-Free Returns and Exchanges
Easily return or exchange products for 30 days after delivery.

To initate a Return or Exchange, please contact your Sales Representative, and keep these helpful tips in mind:

  • Keep products in new condition.
  • Products must be returned with original manuals and packaging.
  • Returns and exchanges are valid for 30 days after initial receipt of eligible products.
Limited Lifetime Warranties

The best in the industry - backed with the best warranties.

Our products come with a manufacturer‘s warranty ranging from 1-year to Ltd. Lifetime coverage. These  warranties cover the product‘s performance when properly used and cared for: aluminum weld or tubing failure, tension system spring performance, connecting pins staying secure, corrosion, loose threads or  stitching, etc. The material or production defects warranty does not cover damage and/or failure caused  by weather (wind, rain, snow, hail, etc.), mishandling (forceful operating, transport stacking, wet storage,  etc.) or accidents (tent drops, object falls, vehicle collisions, etc.) 

Manufacturer
Spare Parts Service
10-Year Parts Availability

Easy, Long-Term Care

All Mastertent products come with a 10 Year Parts Availability Guarantee to provide peace of mind.  Although Mastertent is always advancing product designs, we know our products will last. We guarantee that spare parts will be available, either in stock or produced on-demand for 10 years after purchase. 

Corrosion-Free!
Ltd. Lifetime Corrosion Warranty

Our high‐quality aluminum and anodizing and powder coating finishes all add to our guarantee that undamaged components will never rust! 

Fire-Retardant
100% Waterproof
UV-Protection

Mastertent Quality: Tested, Certified, and Guaranteed.

Wind-Tunnel Tested
Controlled Wind-Tunnel Testing for Strength & Stability

When wind-tunnel tested for structural strength, our canopy tent materials were stable and reliable at speeds up to 75mph (120 km/h)!*

*Mastertent product testing shows structural strength in a controlled wind tunnel. 
Do not attempt in real-world environments, as natural winds and weather have many variables. Users are responsible for understanding all safety instructions, assessing on-site conditions, and properly securing or storing tents. Wind and weather are not warranty covered.

100% Waterproof
Ltd. Lifetime Corrosion Warranty

Our high‐quality aluminum and finishes guarantee that undamaged components will never rust! 

Certified Fire-Retardant
Serious safety, ultimate functionality.

Our top‐quality Oxford Polyester and PVC fabrics receive fire‐retardant treatments to ensure compliance with fire industry standards for public safety, in North America: NFPA 701, CPAI‐84 Sec. 6 and CAN/ULC‐S109, and European classifications: EN 13501 ‐ 1:2007.

TÜV-Certified
World-Renowned Testing

Mastertent products are certified by TÜV SÜD, a highly‐regarded German institute for product testing and certifications.

Sustainable Practices
Mobile Products for the Planet

We use recyclable materials - like our tent frame aluminum, certified ECO Passport for used printing ink, and produce enough solar energy to offset the energy used by our production facilities.

All canopy tent production materials are REACH‐compliant.

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